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Faq

FAQs

You'll find the answers to some of our most Frequently Asked Questions below. If you can’t find the answer you're looking for, please call or e-mail us and we'll be delighted to help you. 

Where is European House Lottery based?

We're a UK-based company. Our Head Office address is: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom. Our Branch office address is: Oudestraat 1a, 9401 EG Assen, The Netherlands  


How do I get in touch?

We'd love to help. Feel free to call us during office hours or email us and we will get straight back to you.


How do I enter the competition?

Simply add tickets to your Cart for the prizes you'd like to win, play the Where is the Ball game and then proceed to checkout. For further information, watch How to Play.


I’m 16, can I purchase tickets?

Yes, all Skill Lottery Competitions are open to all persons aged 16 and over and the age of majority in their country of residence.


Are all prices guaranteed?

European House Lottery Ltd. guarantees that all prizes won will be awarded to the winner. Qualified Lawyers and notaries supervise the determination and announcement of the winner. Draws can be attended live or viewed live via the internet.


What's Where is the Ball game and why do you use it?

It’s a game of Skill, to determine the winner. You will be shown a photograph that does not contain a ball. 

You must use your skill and judgement to decide where you think the middle of the ball should be. Your chosen points will be recorded as (x,y) coordinates: your Lottery Ticket Number(s).


How is the winner decided/judged ?

At the end of each Skill Lottery Competition, the same 'Where is the Ball' picture you used to choose your coordinates is shown to a judging panel of professional experts.

They mark where they think, in their professional opinion and experiences, the middle of the ball should be. The Prize Winner will be the person who correctly identifies, or if no one is correct, who is closest to, the Judge's Position.

Qualified Lawyers and notaries supervise the determination and announcement of the winner. Draws can be attended live or viewed live via the internet.


How are Winners contacted?

We will contact the Winner(s) within two days of the draw having been made using the telephone numbers and email address provided at the time of Entry (or as subsequently updated) and held securely in our database. It is the Entrant's sole responsibility to check and update these details.


How many tickets can I buy?

There is a limit of 150 tickets per customer, per Skill Lottery Competition. Read more in our Terms & Conditions.


Will I get a receipt of my purchase?

You will be emailed a confirmation of your order and Skill Lottery Competition entries immediately after entering. If you're a first time player, you'll also receive an email confirming your account log-in details. Information about all of the Skill Lottery Competitions you have entered are available on the My Account page.


Where can I buy gift Tickets?

You can purchase gift Tickets on our website: Gift Ticket. You can also email us to purchase.


Can I choose whether my car is Right or Left Hand drive?

Yes - where available! Most cars can be supplied in Left or Right hand drive. Please see full Terms & Conditions for further information.


Do you deliver cars outside the UK and will there be any tax to pay?

We will deliver your car or other prize anywhere in the world, free of charge. All cars are delivered with UK VAT paid. There may, however, be further import/registration or luxury goods duties in certain countries which in general we do not pay for.

In some cases, it may be preferable to take the cash alternative and then buy the equivalent car in your country - which we can of course assist with. See Terms & Conditions for full details on deliveries, taxes and the cash alternative options.


Do you help with insuring and servicing my Car when I win?

Yes! Depending on the value of the car won, we will pay insurance and servicing cost. See Terms & Conditions for full details.


Can I also buy offered prizes immediately? Without taking part in the lottery?

Yes, that's possible. You can decide to buy the offered prize immediately. In that case, the running lottery for that offered prize will stop immediately.


Is there a cash alternative?

Yes! The Cash Alternative is usually 70% of the prize. 


How can I get further information?

We'd love to help. Feel free to call us during office hours or email us and we will get straight back to you.